Contact Information
Kumar Neppalli, Program Manager
Town Hall, 3rd Floor
405 Martin Luther King Jr. Blvd.
Chapel Hill, NC 27514
Phone: 919-969-5093
Fax: 919-967-8406 kneppalli@townofchapelhill.org |
To request review of traffic congestion or traffic safety concerns for drivers, cyclists or pedestrians, please call Traffic Engineering at 919-968-2833. Most of the major streets in Chapel Hill are part of the State highway system. For requests regarding these roads, Town staff will be glad to contact the NC Department of Transportation on your behalf.
For safety concerns related to maintenance of streets, bikeways and sidewalks, please call the Public Works Department at 919-968-5100. For emergency repair needs, please call the Public Works Department or, after normal hours and on weekends, the Police Department at 919-968-2760.
Traffic Control and Parking Operations
To request consideration of a new ordinance or a change in a present ordinance on parking, stop regulations, speed limits, etc., please call Traffic Engineering at 919-968-2833.
For Town-maintained streets, the Town Council adopts ordinances setting speed limits, stop regulations, etc. Citizens may petition the Council at any business meeting for a change in Town traffic or parking ordinances or for a new ordinance. Petitions are normally referred to Town staff for a report and recommendations at a later meeting.
For State maintained streets, which include most of the major traffic routes, the State Board of Transportation adopts traffic regulations other than for parking. Parking is regulated by the Town except for streets in the UNC campus area, for which the University has parking as well as traffic enforcement responsibilities. The Town’s traffic engineering staff will assist citizens who request changes in State traffic regulations.
Traffic Calming Devices Traffic calming devices are meant only as speed reduction devices in residential neighborhoods where traditional police enforcement is not consistently available. Speed humps and raised pedestrian crosswalks are in place on several streets in Chapel Hill. Speed humps have reduced speeds by an average of 5 mph. However, they have not reduced traffic volumes significantly. The Town Council approved Policy and Procedures for Traffic Calming Devices in Chapel Hill and to request a copy of the policy and express interest in traffic calming in your neighborhood, please call 919-968-2833 or see the
Traffic Calming Devices document.
Traffic Signals The traffic signal system in Chapel Hill includes approximately 100 traffic signals, on both State roads, and on the town’s street system. All of the signals are maintained by the Town. The Town operates and maintains all traffic signals in Chapel Hill and Carrboro. Most of the traffic signals are owned by the State but maintained by the Town through a municipal agreement.
Properly functioning traffic signals are our highest priority. We generally respond to all calls within one hour. All signal locations are on a yearly preventative maintenance schedule in order to verify proper operation. To report a signal malfunction or bulb failure, please call 919-968-2833 or 919-969-5100 (8:30 am – 5:00 pm), or 919-968-2760 (After Hours).
Signs and Markings The Town installs and maintains traffic control signs and pavement markings on the Town streets. Signs and markings on State roads are installed and maintained by the State. However, all street name signs on both Town and State roads are installed and maintained by the Town.
If you have noticed a road sign that is damaged, missing or where one is needed, contact Town's Traffic Engineering at 919-968-2833 (8:30 am – 5:00 pm) or 919-968-2760 (After Hours).
Street Lights The Town pays monthly fees to Duke Power for streetlights at intersections and in some cases between intersections on Town- and State- maintained streets. If you have questions related to the placement of streetlights, please call 919-968-2833 or email
traffic@townofchapelhill.org.
To report that a streetlight is out, please call Duke Power at 800-POWERON (800-769-3766) or submit a request online at
www.dukepower.com (see "For Home," then "Service Requests," then "Request Lighting Repair").