EZRAC Agenda Items September 8th ,2021
Assistant Mgr. – Mark Rodgers
EZRAC Initiatives
1. Customer survey is due to go out on September 15th, 2021. There will also be an on-line version.
2. Update on Trapeze
3. EZ Rider Advisory Committee - I would like to take the time to remind us of the committee’s objective. Below you will find the objectives for the committee.
The committee’s objectives are to:
• Developing changes to procedures or policies related to EZ Rider and Fixed Route Services (to ensure our system is serving the needs of persons with disabilities within our service area).
• Reviewing budgets and grant applications.
• Providing input on updates to EZ Rider documents.
• Outreach to people with disabilities who need to know about EZ Rider and/or accessible Fixed-Route Services.
• Offer a forum for the community to bring their comments or concerns about EZ Rider and/or Fixed-Route service issues.
• Prepare comments and written recommendations for the Chapel Hill Transit Partners Committee and Chapel Hill Transit staff about transit/transportation issues affecting persons with disabilities.
4. Proper Protocol for complaints, issues, or concerns.
• Supervisor/Dispatcher
• Lead Supervisor - Melissa Patrick
• Assistant Mgr. Operations - Mark Rodgers/EZRAC Committee
• Operations Mgr. Travis Parker
• Human Resource Technician – Angie Steele
• Assistant Director – Henry DePietro
• Director – Brian Litchfield
Month of August On Time Performance
93.48% OTP
Total Scheduled Trips: 4427
Cancellations: 986
No Shows: 144
Total Actual Trips: 3329
Next Scheduled Meeting: October 13, 2021
The Board will meet virtually to cover the items on the agenda below. Board members will attend and participate in this meeting remotely, through internet access, and will not physically attend. The Town will not provide a physical location for viewing the meeting.
The public is invited to attend the Zoom webinar directly online or by phone. Register for this webinar: https://us02web.zoom.us/webinar/register/WN_vyrfG_eWRLyfHmbN-CshSQ After registering, you will receive a confirmation email containing information about joining the webinar in listen-only mode. Phone: 301-715-8592, Meeting ID: 819 8508 8037
Public Comment
•Verbal Comments: At the appropriate time, the Chair will provide attendees the option to use the raise the hand function or *9 via phone to indicate your desire to speak on the topic. Individuals with a ‘raised hand’ will then be brought into the public portion of the meeting one at a time.
