The Town of Chapel Hill operates its programs and services without regard to race, color, national origin, sex, religion, age, and disability in accordance with Title VI of the Civil Rights Act and related statutes. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with Town of Chapel Hill.

For more information on Chapel Hill Transit’s civil rights program, and the procedures to file a complaint, contact 919-969-4900; email blitchfield@townofchapelhill.org; or visit our administrative office at 6900 Millhouse Rd. Chapel Hill, NC 27516. For more information, visit www.chtransit.org.

 If information is needed in another language, contact 919-485-7433.

A complainant may file a complaint directly with the Town of Chapel Hill or by filing with North Carolina Department of Transportation’s Office of Equal Opportunity and Workforce Services, External Civil Rights Section, 1511 Mail Service Center, Raleigh, NC 27699-1511, Attention: Title VI Nondiscrimination Program; phone: 919-508-1808 or 800-522-0453, or TDD/TTY: 800-735-2962.

 A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. Or US Department of Justice, Special Litigation Section, Civil Rights Division, 950 Pennsylvania Avenue, NW, Washington, DC 20530, 202-514-6255 or toll free 877-218-5228

In compliance with 49 CFR Section 21.9(b), Chapel Hill Transit has developed procedures for investigating and tracking Title VI complaints filed against them. Such procedures shall be made available to the public upon request. Per The Town of Chapel Hill’s Limited English Proficiency (LEP) Plan, these procedures are made available in both English and Spanish. The Discrimination Complaint Form is consistent with the Nondiscrimination Assurance in Group 01.D of the FTA Certifications & Assurances. 

PUBLIC NOTICE OF RIGHTS

It is the Town’s policy that no person shall, on the grounds of race, color, national origin, disability, sexual orientation, gender identity, or gender expression be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program, activities, or services for which Chapel Hill Transit receives Federal financial assistance. Any person who believes they have been mistreated by an unlawful discriminatory practice under Title VI has a right to file a formal complaint with Chapel Hill Transit. Any such complaint must be in writing or in person with Chapel Hill Transit Title VI Coordinator within one hundred eighty (180) days following the date of the alleged discrimination occurrence, or 180 days from when the date when the individual became aware of the alleged occurrence, or where there has been a continuing course of conduct, 180 days from the date on which that conduct was discontinued or the latest instance of the conduct.

Title VI Discrimination Complaint forms may be obtained from Chapel Hill Transit administrative offices at no cost by calling 919-969-4900, or via internet at http://www.townofchapelhill.org. Electronic complaints will not be accepted. Anyone who requires assistance to complete the complaint form should contact the Title VI Coordinator at (919)969-4900. Complaints shall be in writing and signed by the complainant(s) or a representative and include the complainant’s name, address, and telephone number. Complaints received by fax or e-mail will be acknowledged and processed.

You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court. Should a complaint be filed with Chapel Hill Transit and an external entity simultaneously, the external complaint shall supersede the Chapel Hill Transit complaint and Chapel Hill Transit’s complaint procedures will be suspended pending the external entity’s findings. 

INVESTIGATIONS

Within 10 working days of receipt of the formal complaint, the Title VI Coordinator will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously). Chapel Hill Transit’s Director will serve as the Title VI Coordinator.

The investigation will address complaints against any Chapel Hill Transit department(s). The investigation will be conducted in conjunction with and under the advice of the Federal Transit Administration’s Civil Rights Unit.

The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.

The investigation will be conducted and completed within 60 days of the receipt of the formal complaint. Chapel Hill Transit will track all Title VI complaints in consultation with the Town’s Legal Department.

Based upon all the information received, an investigation report will be written by the Title VI Coordinator for submittal to the Town Manager. The complainant will receive a letter stating the final decision of Chapel Hill Transit.

The complainant shall be notified of his/her right to appeal the decision to the Chapel Hill Town Manager and Town Council. Appeals may be made to the NC Department of Transportation (Office of Civil Rights, Title VI Section, 1511 Mail Service Center, Raleigh, NC 27699) or the Federal Transit Administration.

Methods of filing a complaint

The preferred method is to file your complaint in writing using the Title VI Complaint Form, and sending it to:

Transit Director

Title VI Coordinator

Chapel Hill Transit

6900 Millhouse Road

Chapel Hill, NC 27516

The Title VI Complaint form may also be sent to:

Title VI Program Coordinator

FTA Office of Civil Rights

East Building, 5th Floor

TCR, 1200 New Jersey Ave S.E.

Washington, D.C. 20509 

AVISO PÚBLICO DE LOS DERECHOS

Es la política del Departamento de que ninguna persona, por motivos de raza, color, origen nacional, discapacidad, orientación sexual, identidad de género o expresión de género excluido de la participación en, ser negado los beneficios de, o ser sujeto de otro modo a discriminación bajo cualquier programa, actividad o servicio para el que Chapel Hill Tránsito recibe asistencia financiera federal. Cualquier persona que cree que ha sido maltratado por una práctica discriminatoria ilegal bajo el Título VI tiene el derecho de presentar una queja formal ante Chapel Hill Tránsito. Cualquier queja debe ser por escrito o en persona con Chapel Hill Tránsito Coordinador del Título VI dentro de los ciento ochenta (180) días siguientes a la fecha de la supuesta ocurrencia discriminación. Los formularios de quejas de discriminación del Título VI se pueden obtener en Chapel Hill oficinas administrativas de tránsito sin costo llamando al 919-969-4900, o vía Internet en http://www.townofchapelhill.org. No se aceptarán reclamaciones electrónicas. Cualquier persona que requiere ayuda para completar el formulario de reclamación debe comunicarse con el Coordinador del Título VI al (919) 969-4900. Usted también tiene el derecho de presentar una queja ante una entidad externa, como el Departamento de Transporte (DOT), una agencia federal o estatal, o de un tribunal federal o estatal. En caso de presentarse una queja con la Chapel Hill Tránsito y una entidad externa al mismo tiempo, la demanda externa prevalecerá la queja Chapel Hill Tránsito y los procedimientos de queja será suspendido en espera de los resultados de la entidad externo.

INVESTIGACIONES

Dentro de los 10 días hábiles siguientes a la recepción de la queja formal, el Coordinador del Título VI notificará al demandante y comenzar una investigación (a menos que la queja sea presentada ante una entidad externa primero o al mismo tiempo). Directora de CHT será el Coordinador del Título VI. La investigación se ocupará de las quejas en contra de cualquier departamento CHT (s). La investigación se

llevará a cabo en conjunción con y bajo el asesoramiento de la Unidad Civil de la Administración Federal de Tránsito de Derechos. La investigación puede incluir la discusión (s) de la queja con todas las partes afectadas para determinar el problema. El demandante puede ser representado por un abogado u otro representante de su / su elección y mis testigos y testimonios aportan evidencia presente y en el curso de la investigación. La investigación se llevará a cabo y completado dentro de los 60 días siguientes a la recepción de la queja formal. CHT realizará el seguimiento de todas las quejas del Título VI, en consulta con el Departamento Legal del Pueblo. Sobre la base de toda la información recibida, un informe de la investigación será escrito por el Coordinador del Título VI para su sometimiento a la Gerente Town. El autor recibirá una carta en la que la decisión final de CHT. El demandante deberá ser notificado de su su / derecho de apelar la decisión de la Chapel Hill Town Manger y Ayuntamiento. Será susceptible de recurso ante el Departamento de Transporte de Carolina del Norte (Oficina de Derechos Civiles, Sección Título VI, 1511 Mail Service Center, Raleigh, NC 27699) o la Administración de Tránsito Federal.

Los métodos para la presentación de una queja

El método preferido es el de presentar su queja por escrito utilizando el Formulario de Queja Título VI, y enviarlo a: Director de Tránsito Coordinador del Título VI Chapel Hill Tránsito 6900 Millhouse carretera Chapel Hill, NC 27516 El formulario de queja del Título VI también se pueden enviar a: Título VI Coordinador del Programa FTA Oficina de Derechos Civiles East Building, 5th Floor TCR, 1200 New Jersey Ave. S. E. Washington, D.C. 20509