Reservation Guidelines

Advance reservations must be reserved for all trips.  Below are the reservation guidelines:

• Trips may be reserved up to 14 days in advance.
• Trips must be reserved at least 1 day in advance.
• Each leg of a trip must be at least 1 hour apart.

Making Reservations

Please give the Reservationist:

• Eligible Customer's Name 
• Eligible Customer's Origin & Destination (Addresses)
• Eligible Customer's Requested Pick-Up or Scheduled Appointment Time
• Eligible Customer's Mobility Aids, if applicable
• Eligible Customer's Number of Traveling Persons (i.e. Companion and/or Personal Care Attendant (PCA)) 

Once you have submitted the form, an EZ- Rider representative will contact the day before your trip. Your trip will not be scheduled until you are contacted by a reservations specialist. If you receive a call from one of the following numbers, please answer:

• 919.969.4900 (Chapel Hill Transit main number)
• 919.969.5544 (EZ-Rider Reservations)
• 919.969.4919 (EZ-Rider Dispatch)